Good service

We arrived at the rental company near midnight, and the line was very long with only two staff members handling customers. After a long wait, more staff finally joined. There were no explanations in Chinese as mentioned earlier, which was a bit different from what we were told.

Waiting time was too long.

When we arrived at the Hertz car rental at Los Angeles Airport, the staff required us to pay a $400 insurance fee, claiming it was mandatory. After some hassle, the customer service from ZuZuChe helped us cancel this fee.

Returning the car was unbelievably easy. Park the car, and within 5 seconds someone comes to assist. They check the mileage and fuel gauge, and then you're done! When renting, they offer various upgrades like advanced models, fuel purchase options, and extra insurance. Just decline them all.