In Nice, France, we went to the Hertz office a day before to confirm our car rental for the next day. After checking our order, they said the automatic car was broken and they only had manual cars available. We emphasized that we couldn't drive a manual car, and they said there was nothing they could do. The issue was not resolved satisfactorily.

It's okay.

Staff at the store were very enthusiastic

Hertz rented the car to me, and when I returned it, they took away my contract and receipt! They didn't leave any documents with me!! When I returned the car, they told me there was tire wear, which I insisted did not happen during my rental period. Given that we found two scratches when we picked up the car and reported them, I believe Hertz may have used this car to scam us! Also, the staff said they would check with the store about the tire scratches before the rental, but they still made us sign and charged us 110 euros for repair, which was not our fault!

We needed a GPS for navigation, so we paid extra to upgrade to a Mercedes B180. However, after getting the car, we found that the built-in navigation didn't work, so we took a TOMTOM navigation device from the store. When returning the car, we were only charged for the vehicle upgrade and not for the navigation device. That was quite good.