Good Road Conditions but Easy to Get Lost

Although it took a bit of time to find the car rental company, the process was very quick and the staff were very nice and provided clear explanations.

There were two service counters on-site, and luckily, there were no other customers when we arrived, so we didn't have to wait in line.

1. The staff had poor English skills, making communication difficult. 2. Pickup time was delayed by over 10 minutes from the scheduled time, resulting in an additional charge of over 500 RMB. 3. They surprised us with extra charges at pickup, forcefully adding a bunch of insurances. 4. The tire had a small scratch, and they charged over 2000 RMB, enough to replace it with a new tire. 5. Severe overcharging, taking advantage of out-of-town customers.

They use a number ticket system for queuing to pick up the car. There were quite a few people, but since we could sit and wait, the overall pickup process was smooth.

They offered me an upgrade which I declined, but still got an upgraded car as the original was unavailable.