Very good

Overall satisfactory, but the sales representative was not aware that we had already purchased full insurance through QEEQ and still tried hard to sell us additional insurance, even asking the platform staff to call him! Luckily, I firmly explained that we already had full insurance, which was not visible in their system, and the sales representative relented. At the car lot, you can choose your vehicle yourself, though it may not be the exact model you had in mind; it will be from the same series. We ended up with a Nissan mid-sized car, which performed well and was easy to drive!

The airport shuttle goes directly to Dollar Rent a Car, and the staff are friendly, making picking up and returning the car convenient.

It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.

Was expecting a Chrysler but got a lower grade Dodge. Had to pay for a full tank of fuel and return empty. It is difficult to return empty so I paid more for fuel than necessary. Everything else was very good.

So far it seems EasyRentCars is a super service and for my trip, it got the best deal I could find.