It took almost an hour and a half to get the car. I paid for a full tank of gas, but the car had only a quarter tank. They only filled it up after I raised the issue.
They claimed our insurance was incomplete and asked us to pay extra for additional insurance. It was a bit confusing, but after refusing, they still allowed us to pick up the car.
Both pickup and drop-off were very quick. We delayed the car pickup by two hours and correspondingly extended the drop-off, and there were no extra charges. After clarifying the unclear fees, we were not forced to buy insurance. Very professional. When inquiring about a children's booster seat, the customer service was very patient in telling us where to buy one. Great service.
Hertz charged me a much higher rate than was quoted. Waited over an hour on hold and no one ever picked up at the billing department. They may have got me for 150 dollars but they lost a customer for life and I plan on telling anyone that listens just how bad they are.
I also rent a lot of cars for work mostly National and have never been treated like this.
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