Very satisfied

Picked up the car from Hertz at Union Square in San Francisco at 19:00 local time on the 19th. We scouted the location a day before, so it was quite smooth. The pickup spot is on the first floor of the Westin at Union Square, on the right-hand side at a small counter. Waited for an hour to pick up the car. They offered us a free upgrade to a larger vehicle, but we declined as we were not comfortable driving a much bigger car. The counter attendant's attitude was indifferent, probably because our English wasn't fluent enough. Without asking, she issued us a bill that included various extras, but QEEQ's customer service helped us cancel the unnecessary insurance costs promptly.

They exploit customers when they find out your English isn't very good!

Reliable service from a reputable company

The handsome salesman was very helpful. We had mistakenly booked a 2-door economy Nissan for three adults, one child, and five suitcases. When we arrived at the store, he offered to let us see the car first, and then surprised us by upgrading us to a larger Hyundai Elantra for free. Amazing!