Smooth Experience

Pretty good

The attitude of the rental company was bad. We requested a car inspection at 10 PM, but the store staff hurried us to leave, saying it would affect their closing time. However, when picking up the car, they immediately noticed a barely visible dent. The attitude of the Asian staff at the store was particularly poor.

Service was okay, waiting time was short, and the process was simple.

From the moment we were picked up by the shuttle bus to the rent-a-car location, it took 70 minutes to get our car. Yes, 70 minutes! Five other customers who arrived after us all finished before us, leaving my family waiting foolishly for 70 minutes!!! I had booked the car for 11 AM, but due to a flight delay, we actually arrived at the pickup location at 3 PM. I had politely called the company at 11 AM to inform them of our delay, estimating around 3 PM arrival, but did not request to change the pickup time. When we arrived at 3 PM, a shuttle bus full of people arrived, and we saw three employees of the car rental company assisting other customers. New arrivals formed a queue, and I was first in line. I won't comment on the speed of the staff, but another shuttle arrived shortly with new customers, and two of them did not join the line and stood next to me. I stood in front of one staff member, while the two customers stood in front of a different staff member. When the left-side staff finished with previous customers, I approached him, but he refused to assist me and instead helped the new arrivals. I pointed out that I was there first, but he ignored me, insisting on helping them first, which made me feel discriminated against. The staff had no clear queue system, making me wait longer. This wasn't the most frustrating part. When it was finally my turn, I was told I needed to wait longer because they had no cars available, and the new vehicle was being prepared. Despite booking for 11 AM and paying in full, my car should have been ready even if I arrived at 3 PM. A Chinese-speaking manager told me that the cars are given out sequentially; if you're late, your car gets reallocated, and you have to wait. I will never rent from this company again. This New Zealand trip was utterly ruined by this experience. I rate this company negatively 100 times.

Very bad experience, the worst car rental company I've ever dealt with abroad. The representative at the counter was a Korean guy who gave us a very old car. The car had severe scratches, which were not documented on the form. So, we took pictures of the car and went to the counter to verify. The representative was already dealing with another foreigner, so I waited. After finishing with the foreigner, the Korean guy personally helped him by driving the car over and providing excellent service. When it was my turn to verify the car's condition, he was unwilling to help. I insisted that he must check it with me, and he reluctantly agreed, grumbling all the while. The whole car had scratches, and the wheels were seriously scratched, but the form only noted three places. Of course, I had to verify everything face-to-face before driving away. And what kind of attitude is that? Such obvious discrimination against Chinese tourists! Complaint!!