Ezi rental car company gave me the worst service I've experienced in my over ten years of renting cars. Especially during pickup, I encountered difficulties: First, they challenged my international driver's license translation because it lacked a New Zealand Transport Agency stamp and asked me to pay onsite for a translation service. Then they gave me a downgraded car. Since it was late, I had to pay onsite to upgrade to the car I originally booked.
Ezi Car Rental is the worst car rental company I have encountered in my over ten years of renting cars, especially regarding the pick-up service. First, they made things difficult because my international driver's license translation didn't have a New Zealand Transport Agency stamp, and I had to pay for their translation service on the spot. Then, they gave me a downgraded car, and since it was late, I had to pay for an upgrade to get the car I wanted.
The staff at Ezi Car Rental were very friendly and the procedures were simple. We purchased the super comprehensive insurance from the QEEQ platform, and the rental company didn't try to sell us their own insurance. The vehicle was very new, even equipped with a heads-up display and adaptive cruise control. Adaptive cruise control is an amazing feature in New Zealand, almost equivalent to autopilot.
Overall it was okay. There were five of us with five pieces of luggage: four medium-sized suitcases and one carry-on. The trunk could only fit the four medium-sized suitcases, so it was a bit cramped. The car rental service was fine.
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