The staff was rude and kept asking if I wanted additional paid services.

Convenient pick-up process with clear instructions. Remember to ask if third-party insurance is included. We ended up spending $17 per day purchasing $2 million third-party insurance ourselves.

I rented a Grand Cherokee but was given a Kia. After the car window was broken, I went back to change the car but they still didn't give me the Grand Cherokee even though they had one.

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

Waited 2 hours to pick up the car. The paid Chinese pickup guide wasn't there, and the car model was incorrect. What else can I say?