The staff at the Melbourne Budget rental point were very friendly, patient, and attentive. However, some of the female employees had a poor attitude. I rented a Toyota Corolla, and the car was in good condition.
1. We booked a 'mid-size' car, specifically a Toyota Corolla automatic or similar on the car rental site, but we were given a very compact Hyundai i20. In the rental site options, I couldn't even select an i20; the smallest option was a Hyundai i30, neither of which fit the definition of a mid-size car.
2. Our original rental was for three days, but when shortened to two days, the daily rate increased. The total for three days was AU$196.49, averaging less than AU$66 per day. However, at the counter, changing to a two-day rental was no problem, but the price was quoted as AU$78 per day. When asked why, they simply said the original quote didn't apply.
3. None of the insurance options selected on the rental site were recognized by Budget. We had to purchase all new insurance options at the counter. When asked why, the response was that the insurance provided on the website wasn't their responsibility; they only honor insurance packages offered at the counter.
Arrived at the rental location earlier than the reserved time. The staff allowed us to pick up the car earlier, but the return time had to be adjusted accordingly. They asked if we needed insurance, and did not push further after we declined. Noticed a noticeable scratch on the car's rear upon pickup, which was then marked on the pick-up form by the staff.
It was fairly easy to find in downtown Melbourne. The car was in the parking garage of a building. We drove it to our accommodation to pick up luggage. The car was big enough to fit 4 adults and 4 large suitcases.
Convenient location, many available cars, and they are new.
About QEEQ:10.0/10
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