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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6352090072
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6352090072
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Reviewed: Sun, Mar 26, 2017
About Enterprise: 2.0 /10
The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.

Relevant Reviews on Enterprise Frankfurt Airport

K.Ali

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Economy | Opel Corsa or similar
Reviewed: Thu, Jul 18, 2024
“Great Experience”
About Enterprise: 9.0 /10
The car exceed my expectations and I decided to extend for another week and had returned it today. The entire process of registering and picking up the car at the airport was very smooth. Throughly enjoyed having the car even though I had use it to bring me from point A To B . I would have love to take the car for a long trip. The only negative side is when I decided to extend the car for another week , I had someone ( with an Italian accent ) on the other line which I could hardly understand her . Positive side , she tried her very best and was very friendly.

Eve Walpole

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Reviewed: Tue, Jun 25, 2019
About Enterprise: 4.0 /10
They miscalculated the price on the spot

Clark House

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Reviewed: Tue, Dec 30, 2014
About Enterprise: 10.0 /10
The service was excellent and picking up the car was easy. However, the address given as Frankfurt Airport TERMINAL 1+2 was a bit vague and misleading. It actually means both Terminal 1 and Terminal 2 are possible locations. The first time I picked up the car, I assumed it was Terminal 2. As a result, I went to Terminal 2, which is quite far from Terminal 1 and required taking a shuttle train, which was very inconvenient. The other two times I picked up and returned the car at Terminal 1, which was very convenient. I recommend picking up the car at Terminal 1, handling the paperwork at parking garage 218 connected to the airport departure hall, taking the elevator down to 107 to get the car, which is in P5 parking garage.
About QEEQ: 10.0 /10

Leonard Clark(e)

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Reviewed: Tue, Apr 21, 2015
About Enterprise: 10.0 /10
Enterprise is very convenient as their station is the first one right outside Terminal 2. I rented a Passat but they upgraded me to a fairly new Mercedes. Returning the car was also easy at Terminal 1, as there are service desks at both terminals. You can take the elevator to the departure level after returning the car. The only downside is that the staff speak English too quickly and keep trying to sell insurance and GPS rentals, even though the cars are usually equipped with it. Renting a car is quite necessary when traveling in Germany.
About QEEQ: 10.0 /10

Jacob Jennings

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Reviewed: Mon, May 4, 2015
About Enterprise: 10.0 /10
Good
About QEEQ: 10.0 /10

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