Quick and easy set up. Drop off was a little bit confusing due to email giving me the wrong location

Professional and kind customer service.

Simple and easy process.

Finally I had a great experience at Fox the counter agent was magnificent, she used my name and was very welcoming and gracious.

Always a great experience

They took advantage of my tiredness and talked me into extra insurance even though I told them that I already have one. They said that it is something different. So their cheap offer became quite expensive.

Waited to long for shuttle to pick me up, waited to long inside FOX to get vehicle, vehicle was dirty. Waited to long for shuttle to pick me up and bring me back to airport. Just terrible. !!

Great car....better than I hoped. Took too long waiting to pick up the car after the agreements had been signed...40 minutes or so. And, the agent with whom contacts were signed was told that additional insurance wasn't wanted but still it got added. Customer service quickly sorted the issue out though...very happy with speed of response. Would have been nice to have been shown how to use cruise control and open gas tank. There was no information whether diesel or gas car. I had to guess. Why no sticker by car tank?

Very good...Thank you.