There were many people when we arrived, and we waited for a long time. We also tried calling the free phone at the airport, but it was constantly busy, which led to further delays.
This company has serious issues with customer treatment; be cautious when renting. We rented for 9 days and bought full insurance, but due to improper parking, the front of the car was damaged. They deducted 2000 SGD from us, plus over 500 SGD for the rental fee which wasn't refunded. Eventually, they refused to provide a new car and wanted to kick us out. This made our entire trip in New Zealand very unpleasant, and the cost of renting another car was significantly higher.
“Bad experience with Apex NZ, despite overall good trip in NZ”
About Apex:5.7/10
Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules.
Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.
About QEEQ:8.0/10
The refund of price drop was good. I am still in the process of insurance claim. I shall be able to share more when 5he process is completed.
“Perfect thank you, looking forward to hiring again next week.”
About Apex:10.0/10
Car exceeded expectations thanks to free upgrade. I shall only use Apex from now on as they always come up the best deal anyway and their staff are great.
“Good value. Very easy car to drive. Good that we could take it on the ferry.”
About Apex:9.0/10
Staff were helpful at pick up and drop off. The upgrade to a slightly larger car suited us well.
About QEEQ:8.0/10
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