They tried to sell extra insurance, and claimed my reserved car wasn't available, suggesting other cars that required additional payment. Initially, the staff quoted an extra $48 per day, but when I said it was too expensive, someone who said they were a manager offered it for $24 per day. Since it was late and I needed to hit the road, I had no choice but to agree. It felt like a scam.
Overall, it's great. The highlight is that you can choose your own car. All the cars of the same type have their trunks open and keys inside the car—just pick one and drive off.
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