We were supposed to pick up the car at 9 AM, but they said they only start working at 9 AM and would charge extra to come early to the airport. The rental company was very far from the airport, and we didn't get the car until 10 AM. When we arrived at the office, there was no one there, even though it was past opening time. We had to wait for them to bring out about ten cars. We rented an SUV, and after less than 300 kilometers, it indicated it was out of gas. We seriously suspect the gas tank was tampered with. They even argued that we had a driving problem? We were very dissatisfied with the rental company not informing us that it was about a half-hour drive from the airport, which wasted the tourists' time. Returning the car would be impossible for those on a tight schedule. In the end, we left the car at the gas station outside the airport.
Was a little difficult with language. We are kiwis and all staff Asian descent.
We did not really know about the 3rd party insurance arrangement. When we brought no excess insurance the thought of having to pay an excess and then claim it back sounded a little dodgy. thankfully we had no incidents.
“the experience was fantastic I was expecting an older vehicle and we all were very happy with the Pa”
About Great Rentals:10.0/10
The Vehicle was late model and way better than expected for the price. I have already told friends and business colleagues about how good the services etc was
Car was a lot older than expected from displayed picture at booking.
About QEEQ:8.0/10
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Customer Service
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