Scam company. I rented a car for two days, and the bill shows I exceeded the mileage by 17,769 kilometers. They even sent me a bill asking for 8000 euros. They directly deducted my 300-euro deposit. I'm currently disputing this. Hopefully, the platform will support me.

The vehicle did not match my order; although I picked it up early, the rental company said they might not have my car even at the scheduled time. Eventually, I had to pay extra to get another car. The return location only had a box for the keys with no staff present.

After returning the car with a full tank, Europecar still charged a refueling fee. Currently addressing this issue.

Our flight arrived early at Terminal 1 of Frankfurt Airport, but the car pickup point was at Terminal 2. Germans are very strict; at Terminal 1, we were told we could only pick up the car at Terminal 2. It took some effort to find the pickup point at Terminal 2, which is located under McDonald's. We had to pick up the car at the exact time on the order because the car wasn't ready yet. We bought supplementary full insurance on the QEEQ website, but it didn't show up in the German order. Luckily, there were no accidents. Adding an additional driver costs an extra 50 euros, but the insurance must be purchased through them to be covered.

Quite good, got a free car upgrade and the vehicle was in excellent condition.