10 /10 Excellent
Reviewed: Friday, November 22, 2024
Nice new model B class with mbux
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
料金が予約時と差異がある
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excelent. We were at terminal 1 isntead of terminal 2. The staff were very polite and give us a superior car.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
The lady didn't know the rule even though she was working there for 27 years as she claimed.
The rule is if somebody has an Indian driving licence and they are travelling germany for short term (less than six months) they can hire a car with the same indian driving licence with out an IDP.
I requested her and tried to explain her but she wouldn't listen, although i've hired a car so many times in germany & UK with the same licence.
She made me go to the local police station and when they confirmed then she gave me the car.
This whole process took 2 hours and i was so much depressed by all this.
Read More >8.7 /10 Very good
Reviewed: Friday, November 22, 2024
Należy tutaj wyeksponować fakt bardzo złej i niezgodnej lokalizacji punktu odboioru samochodu podawanej we wskazówkach zawartych na umowie. Zły, noeprecyzyjny opis lokalizacji biura na terminalu a załączona mapka wprowadza w błąd. Chodzi o lokaliza ję na terminalu.
Lokalizacja odbioru samochodu, czas otwarcia biura we Frankfurcie nad Odrą nieprzychylny dla klienta. Parkowanie samochody po jego odstawieniu i oddanie kluczyków na sga ji benzynowej odległej o 5 km to jakaś ogromna pomyłka. Tymbardziej, że odbywa się to tylko do godz. 21.00 A co z oddaniem samochodu po tym czasie? Ja musiałem czekać do rana na otwarcie biura. To wiązało się z koniecznością nocowania w hotelu i opóźnieniem mojej dalszej podróży. To wymaga koniecznej poprawy a ja osoboście jestem bardzo niezadowolony z takiego obrotu spraw.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car rental company is excellent, a well-established company with cars in great condition. Very satisfied.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
No extra sales pitch, and the attitude was quite standard. However, I booked a VW Touran, but they didn't have it and gave me a KIA CARENS instead. She said the KIA is slightly larger than the Touran, which was true. The car was slightly bigger. But once on the road, I realized it was underpowered. We were three people, each with 2 large, 2 medium suitcases, and a backpack. On inclines, the car lacked power. On many mountain roads, we could only use 2nd or 3rd gear, with the slowest speed at 30km/h. Next time, if the rental company tries to give me a Korean car, I will refuse.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Convenient pickup at the airport
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pretty good. The overall appearance and reception were nice.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car was great, very new. The service was also quite satisfactory.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good car rental company.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Quite good, got a free car upgrade and the vehicle was in excellent condition.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Exceeded expectations!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
A very large and reputable car rental company with excellent service.
Read More >Dolores Hemingway
Frankfurt
8 /10 Very good
Reviewed: Friday, November 22, 2024
The rental company made a mistake with the terminal. I booked a Passat, but they gave me a Peugeot 3008 instead. It seems the Peugeot 3008 is cheaper. Fortunately, the car comes with a navigation system, which is quite convenient.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
No chosen model was available; the selection of available models was limited.
Read More >Eleanore Ferguson
Frankfurt
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pretty good, simple procedures, but a lot of things need to be done by yourself.
Read More >Hermosa Charlotte
Frankfurt
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The store at Frankfurt T2 is very convenient, located just to the left of the exit.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The counter location is very obvious.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Our flight arrived early at Terminal 1 of Frankfurt Airport, but the car pickup point was at Terminal 2. Germans are very strict; at Terminal 1, we were told we could only pick up the car at Terminal 2. It took some effort to find the pickup point at Terminal 2, which is located under McDonald's. We had to pick up the car at the exact time on the order because the car wasn't ready yet. We bought supplementary full insurance on the QEEQ website, but it didn't show up in the German order. Luckily, there were no accidents. Adding an additional driver costs an extra 50 euros, but the insurance must be purchased through them to be covered.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Good service attitude, patient in answering questions; fast processing speed. After verifying the documents and swiping the credit card for pre-authorization, they handed over the keys. There weren't many people in line at the store. When I picked up the car at around 6 a.m., I was the only one there. When I returned the car, there were three people ahead of me, but the speed was still relatively quick.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
This is my third time renting from Europcar.
Read More >Sebastiane Roger
Frankfurt
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Did not get the original Passat Wagon, don't like Korean cars, and it's already over 18,000 kilometers.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Excellent, everything was great
Read More >Freda Mackintosh
Frankfurt
8 /10 Very good
Reviewed: Friday, November 22, 2024
Fairly convenient, and the pickup and drop-off service was satisfactory. Next time, I'll rent a larger car. The back seat is uncomfortable for three people on long trips.
Read More >Joanna Shakespeare
Frankfurt
8 /10 Very good
Reviewed: Friday, November 22, 2024
Everything was great, but the actual provided vehicle was a Peugeot 508 weekend version, which is less spacious than the originally booked Touran.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
This time we rented a car from Europcar, a well-established European car rental company. We picked up the car at Frankfurt Airport in Germany. The car was very new, and we didn’t encounter any forced insurance sales. Despite our not-so-great English, the counter staff was very patient with us and provided good service. We returned the car at a drop-off point in downtown Vienna. Since it was a Saturday and the rental company was closed, we followed the instructions for self-service return, parked the car in the designated spot, and dropped the keys in the box. The pick-up and return process went very smoothly.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
They still charged me over 60 euros for the additional driver fee
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Waited at Frankfurt Airport. The car I booked wasn't ready. The rental company asked me to pay extra for a different car, but when I refused, they finally got me the same model. The return process was smooth; they just checked briefly and it was all good.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Europcar is great and very convenient. Very satisfied with the service.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Service was very quick
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
We arrived at the store on time but were told the car we reserved was unavailable and were offered a Hyundai instead, which was far from what we wanted. We had to pay extra to rent a Skoda. How can they operate this way? I suggest avoiding this rental company as they don't reserve the car you book!
Read More >Cherry Zephaniah
Frankfurt
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The reserved car model was unavailable, so they gave us a similar Hyundai i40 wagon, which was very new.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
We had read the reminders provided by Zuzuche before arriving at the Frankfurt store, but the staff informed us that the car we booked was unavailable and gave us a similar one, which actually had a much smaller trunk. They did not ask us if we needed GPS or any additional services though we declared that we didn't need any extras and had already paid through Zuzuche. When signing the agreement, the staff positioned the paper so it covered the upper part, which we couldn't see. After signing it, we found out about the additional charges only when returning the car. We have rented cars directly or through Zuzuche from various companies across Europe multiple times, but this was the first time we faced such an issue. It was also shocking that we couldn't communicate in English over their customer service phone line. We will definitely not choose Europcar again, as this was highly dishonest and felt like a scam! Zuzuche also refused to help us further because we had signed the agreement, which was very disappointing!
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very good
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
The queue was very slow and the service attitude was stiff. The only pleasant surprise was a free upgrade to a Jaguar XF, and this car had only 7000+ kilometers on it. Picking up the car was quite smooth once we got the keys at the counter.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very pleasant car rental experience. Definitely worthy of being Europe's top car rental company.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Great service!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Was not informed that adding an extra driver and picking up the car at the airport would incur additional fees. I thought these services were free, but only realized the extra charges when I saw the invoice. Very dissatisfied!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Picking up and returning the car was quite convenient. However, due to the exchange rate conversion between Euros and USD (my domestic credit card is a dual currency card for RMB and USD), Europcar in Paris charged a 6% service fee (over $50) without prior notice. This is extremely dishonest!
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Very dissatisfied! Due to the dim lighting in the parking garage when returning the car, I took off my sunglasses and placed them in the center console storage! Then the car rental company said they couldn't find them! The rental platform said I would have to wait until the 9th for staff to handle it! Such a big company, but with such poor standards!
Read More >Juliet Wyclif(fe)
Frankfurt
10 /10 Excellent
Reviewed: Friday, November 22, 2024
No waiting time, fluent English.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfactory
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
I was two and a half hours late to pick up the car and was told the vehicle was no longer available. Communication with customer service was unhelpful (they said it was my fault for not reading the rental terms). I had to negotiate with the car rental company myself, and they finally resolved it (originally rented at Terminal 2, but they contacted Terminal 1 where a car was available).
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
After returning the car with a full tank, Europecar still charged a refueling fee. Currently addressing this issue.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Unjustified charges
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Incapable, poor service.
Read More >Constance Antoinette
Frankfurt
4 /10 Average
Reviewed: Friday, November 22, 2024
Arrived an hour early to pick up the car, only to be told that the model I reserved wasn't available. I was offered an upgrade to a higher-end model for an additional 14 euros per day, or I could wait another hour. Reluctantly, I waited another hour. Other Chinese travelers on the same flight faced the same issue.
An hour later, I came back to pick up the car and was informed that the BMW X2 was still unavailable. They only had a BMW 216 in the same class, but I argued that the website indicated the same class vehicles did not include the BMW 216, and the rear space of the 216 is significantly smaller than that of the X2. My argument was ignored, and I had no choice but to upgrade to a BMW 318, paying an extra 14 euros per day.
During this time, I made a special trip to the garage to see the car, only to be given the wrong key, making the trip pointless.
They also suggested I buy additional insurance, which I declined.
Overall, it took two hours to pick up the car. Their attitude was not exactly bad, but I wouldn't call it friendly either.
The entire experience was very poor! In the end, I paid a lot more for a car that I didn't expect.
Read More >4 /10 Average
Reviewed: Friday, November 22, 2024
There was a constant maintenance reminder. After driving 100KM, the oil light came on, delaying our trip for half a day waiting for assistance. Eventually, we bought oil, then called the next station to confirm we could exchange the car. When we arrived, they refused to replace it, saying the maintenance alert was not an issue. This experience was very disappointing.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
Although I tried to pick up the car early, the child seat wasn't suitable, and I had to wait over two hours.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
This company offers good value for money.
Read More >Michelle Vincent
Frankfurt
8 /10 Very good
Reviewed: Friday, November 22, 2024
I haven't used Europcar for a long time, but overall it was very good. The service was efficient and friendly.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The deposit was withheld without explanation. I only realized it several hours later when I received a text message. When I asked about it while returning the car, they finally provided an explanation. The wait time was very long, it seems their business is too good.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Great service! Fast process!
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
The staff were quite patient.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The price at the counter was different from the price online. Not sure why. It's unreliable, no additional services, just a price difference.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Generally satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Overall good
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Despite the language barrier, their smiles, gestures, and personal demonstration helped us solve the problem. Great service!
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
The vehicle did not match my order; although I picked it up early, the rental company said they might not have my car even at the scheduled time. Eventually, I had to pay extra to get another car. The return location only had a box for the keys with no staff present.
Read More >8 /10 Very good
Reviewed: Friday, November 22, 2024
Sometimes the queue at the counter is very long, sometimes it's completely empty. It depends on the time; on average, the wait is 10 to 20 minutes. The service attitude is alright; some are very business-like, and some are more eager to help. Encountering a good employee is a matter of luck.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
I had two reservations, but they only recognized one. The other one required an additional fee. In the end, it cost me 300 euros more than the original reservation.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Very disappointing. Reserved a car, but upon arrival, they said there were no cars available and couldn't tell us how long the wait would be. We had to pay extra to get a different car, and the only option was an Audi A7. Without informing us of the price, they charged an additional 1,400 euros to my card. Up till now, I have no idea what this charge is for.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Pick-up and drop-off were very easy.
Read More >Josephine Irving
Frankfurt
10 /10 Excellent
Reviewed: Friday, November 22, 2024
They won't give you the car even one minute before 7 AM, even though staff are already inside.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service staff were polite and did not forcefully sell insurance. The efficiency of car return inspection was also high. It's just that it was hard to find the service personnel when picking up the car, but there were no major issues. When leaving with the car, the first gate was to take a ticket, which was a bit confusing at first on how to proceed, but fortunately other people in their cars gave tips.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
The service attitude was terrible. They gave us an old Italian car with a bad smell.
Read More >6 /10 Average
Reviewed: Friday, November 22, 2024
In our home country, we took the same car with the same people and luggage to the airport, but the staff here insisted that the Mercedes C-class couldn't fit our luggage and asked us to pay for an upgrade to an Audi A4 wagon. Coincidentally, another customer nearby was also asked to upgrade. It seems the reviews about forced upgrades are true. We were in a hurry, so we had to upgrade. Fortunately, the A4 was a diesel car, as I hoped, and had only 3277 kilometers, almost brand new. When returning the car, the staff inspected it very carefully, noticing a tiny chip on the windshield caused by a small stone. Thankfully, we had full insurance. I checked the windshields of a few nearby cars and saw many such tiny chips; the company considers them as damage. I suggest getting full insurance when renting a car. Overall, the car was fine, but after driving 1000 kilometers, it indicated that it needed one liter of oil, quite similar to domestic Audi cars needing oil for long trips.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The car provided locally was very new, and there were no additional fees. Overall, very satisfied.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Very satisfied, convenient, and fast, no different from domestic services. The store is not far from the underground parking area, just a few minutes walk, and an elevator ride away. They didn’t have the Volkswagen T-Roc I reserved but gave me a Skoda with over 3,000 kilometers, not sure of the model, but it was very new. It had a rear view camera, radar, navigation, everything you could need. I felt it was better than the car I reserved. The power was also very good, and the key point is the fuel consumption is really low, averaging five liters per 100 kilometers.
Read More >Gwendolyn Elinor
Frankfurt
10 /10 Excellent
Reviewed: Friday, November 22, 2024
The service was straightforward and hassle-free. I received the car model I had booked, and it was almost brand new with less than 4500 kilometers driven.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The rental staff were very polite and had a good service attitude.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
The staff at both the pickup and drop-off locations were very friendly.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Scam company. I rented a car for two days, and the bill shows I exceeded the mileage by 17,769 kilometers. They even sent me a bill asking for 8000 euros. They directly deducted my 300-euro deposit. I'm currently disputing this. Hopefully, the platform will support me.
Read More >10 /10 Excellent
Reviewed: Friday, November 22, 2024
Satisfied
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
Every time I rent a car, the model I need is never available. They always ask customers to pay more for an upgrade. No refunds for downgrades either, totally unfair policies. I suggest blacklisting Europcar.
Read More >2 /10 Poor
Reviewed: Friday, November 22, 2024
I brought the required documents and prepaid the rental, but they refused to give me the car. This made my travel in Germany very inconvenient.
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