Thrifty MELBOURNE CITY Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Yvonne Carllyle

Australia

Reviewed: Tue, Sep 26, 2017

About Thrifty: 2.0 /10

There are two stores. When looking for them, be careful not to return the car to the wrong place. There are also many parking lots. Customer service can't guide correctly, and if something goes wrong, the responsibility is on us who rent the car. So everyone needs to be cautious and it's best to confirm with the car rental staff. They are very irresponsible, and there are no notices. The return staff don't stay on their job.

Thrifty

Melbourne

Australia

1 days rental

Relevant Reviews on Thrifty MELBOURNE CITY

Isaac Leigh

Australia

1 days rental

Thrifty

Melbourne

Australia

Reviewed: Wed, Feb 15, 2017

About Thrifty: 2.0 /10

The pick-up time was supposed to be 8 AM, but we were only informed at 9:30 AM that the car was ready. When we went to the garage, the staff couldn't find our car! This caused us to miss our scheduled steam train ride and waste the tickets! The tank was at 5/8 when we picked up the car, and we were told it's better to return it full. If it's less than 5/8, we would be charged $3 per unit, and if more, we would get a refund. We made sure to fill it up before returning it, and the staff told us we could leave without any paperwork. Unfortunately, after getting back home, they claimed we returned it with only 5/8 tank! It's not a lot of money, but the entire process was frustrating and disappointing!

Donahue Rudolph

Australia

1 days rental

Thrifty

Melbourne

Australia

Reviewed: Wed, Feb 28, 2018

About Thrifty: 10.0 /10

We rented a car from Thrifty at Southern Cross Station in Melbourne. They open at 8 AM, and we waited in line for 15 minutes. The staff was very friendly and provided a route map for picking up the car, which was very convenient.

About QEEQ: 10.0 /10