Very good overall

Upgraded at the store to a full-size car, but didn't get the model I wanted.

Extremely smooth and quick

Terrible service. Even after making it clear that I did not want any extras, they added roadside assistance without informing me. There were no fee notifications on the signature pad, which is very deceptive.

It felt like the agents in Los Angeles were particularly aggressive in upselling insurance to improve their performance. Regardless of your understanding, they would pitch it to you. There was even one instance at the Los Angeles airport branch where an agent falsely claimed that insurance was legally required when we specifically asked about it. However, when we returned the car and spoke to the manager, they resolved the issue efficiently, and we were refunded the full amount including taxes on the spot.