Friendly and attentive

The staff was very friendly and patient. You can handle the rental at a self-service kiosk, but our domestic driving licenses still needed to be verified at a manual counter. All the fees were clearly explained, and there were no ambiguous charges. As we were about to leave the airport in the rental car, the inspector found that our selected car was still under maintenance because its license plate had expired. They immediately brought another car for us. In the process of changing cars, we carelessly left our phone in the original car. The staff quickly called the person who had taken the original car and had it returned, so we got our phone back. Overall, the car rental process was very smooth, and the staff had excellent attitudes.

No need to queue for car pickup, self-service machine at noon, very convenient

Because the car was a Beijing Hyundai

Excellent. Counter was very busy but they opened all desks so quick service. Great communication and advise. Directed to garage to pick up car and again plenty of Alamo staff on hand to help. This was the same at drop off. Helpful and friendly service. Highly recommended.

Second time using EasyRentCars and will definitely use again in future. Clear booking process. Competitive prices. No hassle. Excellent.