Excellent service. As my driving experience was less than 2 years, they swapped my car for a lower tier one, a Mercedes station wagon, and refunded the difference. The staff at the store were extremely polite, and the insurance prices were very transparent. This trip to Germany was highly satisfying, especially in Munich, which I loved the most. Traveling around Germany, I liked every city, and the people were very friendly. The highways have no speed limit; most right turns were allowed on red lights, overtaking is done on the left, and slower vehicles should stay on the right lane. I drove at 150-160 km/h in the leftmost lane. Always use your turn signal when overtaking and returning to the original lane. Overall, stick strictly to the rules. This trip had zero accidents and zero violations.

Excellent service

The reserved car model was not available, and they gave us a manual car! They also didn't accept the full insurance purchased from Zuzuche.

The staff was friendly and only asked if I wanted additional insurance, with no hidden charges. The car had only 8000 kilometers on it, and I picked it up through a self-service process after completing the paperwork. When returning the car, the elderly staff just took the car and said I could leave, mentioning they would inspect it and contact the credit card holder if there were any issues. I wonder if there will be any charges? Haha, I didn't go back to the office to ask. Hopefully not, I drove very carefully. ^_^

1. After I placed a car rental order, I had a friend in Germany call to ask if I could pick up the car earlier since it was a Saturday. The staff said that neither early nor late pick-up was possible. However, when I arrived in Frankfurt, they called me on the day of pick-up urging me to come earlier because they were closing at 12 PM, which left me confused. 2. When handling the pick-up procedures, the staff only focused on insurance issues but did not clearly inform me that the return location stated in the contract was entirely different from the one in my rental order! 3. This resulted in me naturally assuming that the return location was at Munich train station's underground garage on October 5th. However, it was not, and I couldn't see any AVIS signs. I called the AVIS office five times, but no one answered! 4. After asking at the train station information desk for the exact return address, I arrived two hours past the agreed time. As a result, AVIS charged us for an additional day. Despite repeatedly explaining to the staff, it was of no use. I admit I did not thoroughly read the contract and suffered losses because of it, but did the AVIS staff fulfill their responsibilities?