Extremely dissatisfied. I booked a Mercedes C, but ended up with an Audi A3. They insisted A3 and C are in the same class. When I said I wouldn't rent it, they threatened not to refund me. Unbelievable! Is there such an unfair policy? What can I do? I had to accept it. Complete garbage. Couldn't reach the customer service of Zuzuche the whole time. What are they even busy with? Terrible review!
We picked up the car at Munich Airport. We arrived at 6:30 AM, and they only start working at 7:00 AM. They helped us with the car rental at 6:50 AM, which was quite convenient, although it seems there was some extra charge for early service. The car was in good condition. Returning the car at Frankfurt Airport was easy to find. Overall, we are quite satisfied.
Free upgrade: I was worried that our luggage for a group of four over 11 days wouldn't fit. After checking many cars back home, we finally booked a Passat station wagon. But I was still a bit concerned. At pickup, the rental contract stated OPEL. I thought I got an Insignia station wagon and figured it definitely wouldn't fit. I asked in my broken English if this car was bigger than the Passat. The staff assured me that it wasn't smaller. Skeptical, I went to the garage. To my surprise, as there were no other station wagons, they upgraded me to a brand-new Opel Zafira, registered on September 22, with only 8 kilometers on it. We filled the trunk completely. Note that during the rental process, a full tank fuel cost is precharged. As long as you return it with a full tank, you won't be charged for fuel, which is an option available when you choose to return the car with a full tank on QEEQ.
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