Poor, very long queue.

The line for picking up the car was way too long. I had an appointment to pick up the car at 9:40 PM, but I didn't get it until 1 AM, wasting an entire day's rental fee. The airport shuttle is also very scarce compared to other rental companies that have shuttles every 10 minutes. We waited for an hour before one came.

Average service attitude

Queued for over an hour to pick up in Los Angeles

I've had the most unpleasant experience during the process of picking up the car. First, It was supposed to be all paid for (I made the reservation through Easyrentcars). The booking clearly said: "amount due to at pick up: U$S 0.00". But out of the blue, the gentleman who received me, told me I had to pay U$S 29 (more or less, I can't recall exactly). After several times I said I didn't have to pay anything, finally I had to accept this unfair charge in order to get the car. Secondly, he told me that the model I booked, wasn't available (Toyota Yaris Hybrid, but any other ecological model would have done it) and that I had to pay U$S 90 more for another kind of vehicle. This, I refused and finally got a nice car (but notghing ecological). Finally, I tried several times to explain the gentleman on the front desk that since I paid my booking with Visa Platinum, I ALREADY HAD insurance and (as instructed by VISA), I should decline the insurance they offered me. At this point, the thing got stopped because Jamen (this was his name) told me it was IMPOSSIBLE for me to take the car unless I pay more or less U$S 130 more for the insurance, or even more for the coverage of car malfunction. Finally, I paid more than U$S 200 extra (not included the charge for prepaid fuel, which I don't claim). So I hope and I expect easyrentcars and/or advantage will fill this situacion.