It was truly apprectiated and the counter lady has great customer service.

Poor, very long queue.

Poor service

The service speed on-site is fine, but if you deviate from your reservation plan, the staff might overcharge you, and you will need to haggle in person. However, the shuttle bus service at Los Angeles airport is insufficient. We waited over 30 minutes for a shuttle, and it was just a minibus. Other rental companies use larger buses that arrive every 3-5 minutes. I probably won't rent from Advantage or EZ at Los Angeles airport again.

The staff misled me into unnecessary purchases, presenting optional towing insurance as a mandatory fee. There were few cars, and the shuttle from the airport to the rental location was also infrequent.

Like: it was great to have insurance included, gives a piece of mind and safety
Dislike: it was not sparkly clean