After arriving in Brisbane, I called their customer service, and they promptly sent a shuttle to pick us up. After reaching the rental location, the staff verified our information, charged the credit card, and we were on our way!
“Competitive price with well known provider. Ease of booking on line.Customer service could be better”
About Apex:9.0/10
The only negatives:
Car ordered was not available so was given a supposed upgrade but the car was smaller, but better equipped- it did the job.
Slow getting processed at pick up. Staff great. Drop off quick
About QEEQ:10.0/10
Booking system good. I needed to delay my pick up by 24 hours, but was unable to delay drop off by 24 hours to keep contract period the same. Loss of days hire. Customer service was in Western US- I was in Australia so not ideal for resolving above mentioned issue.
The car was as expected. Service was good, no issues. All matters explained, including what to do in emergency.
Would have appreciated some quick tips on operation of the vehicle, things such as seat configuration, media ops and cruise control.
About QEEQ:8.0/10
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