Smooth and efficient.

Good

There were many hidden charges at the end, like premium station surcharge, license fee, and administration fees, which were not listed in the car rental agreement. These added up to over 60 dollars. The staff was specifically targeting Chinese customers and maliciously upgraded my insurance since I was unfamiliar. Will blacklist them in the future!

Super helpful staff, no push to upsell, hidden charges etc. Vehicle was clean, fully fuelled and ready to go. Toll roads were automatically billed as used. Highly recommended!

Still waiting for my deposit to be reimbursed to my credit card 2 months later

I had a very bad experience with Europcar. The staff made some mistakes on contract so we have been waited for 1 hr to get our cars. After rental, we returned the car to Europcar, the staff there has checked and kept the key. They emailed us again and mentioned we did not return. Also, we were extra charged by Europcar $250+ Aud. And I have to make oversea call to get back my refund. Overall, it really makes us very disappointed with the car rental service.