California - Grand Canyon

Good service

The car pickup was fast, but they kept trying to upsell a vehicle upgrade.

Neither satisfied nor dissatisfied, because it was all self-service. Used a machine to pick up the car, and a driver just brought the car over without much interaction.

They kept telling me that the insurance I bought in China was useless and insisted I buy their insurance. When I asked about the available miniVAN models, they said they didn't know. Their attitude was quite average. Then they recommended that I upgrade to a Sienna. Actually, for four of us with two kids, plus three small suitcases and two medium-sized ones, it all fit. Later, communication with a Chinese staff member was better.

The staff tried to sell us insurance during pickup. We didn't listen to his introduction, and as a result, we were given the wrong floor for car collection, causing us some trouble!