Los Angeles

Very dissatisfied. This was my first time using this company. The person who attended to me was a woman, and without asking me, she added $500 of additional services. When I noticed and asked for a refund, she was reluctant. Meanwhile, there was an elderly white lady renting a car next to me, and this woman directly asked her if she wanted the service. The service was extremely poor! During the process, I had the customer service from the rental platform talk to her over the phone, but she was clearly unwilling and refused to take the call.

I requested a Malibu, and although there were plenty of Malibus in the parking lot, they directed me to a different area without any Malibus available. After complaining, they finally assigned me to the Malibu area. My order already included taxes, but the store charged me for taxes again.

Long waiting time in line

They claimed there were no cars available upon arrival and pushed us to upgrade.

Excellent from start to finish