Although I have paid $126.66 for insurance, Hertz charged me $130,80 for LIS (liability insurance) Could you please reimburse me for this double charge?

Quick service, good communication about optional insurance without hassle, everything done swiftly.

The Hertz Los Angeles Airport location is actually a bit far. Though I originally reserved a 4Runner and saw many of them at the pickup location, they wouldn't give me one. Instead, they gave me a Nissan Pathfinder, but the paperwork wasn't completed properly. When I went back to the counter to sort it out, they inexplicably made me switch cars or pay more money. The whole process took over an hour, and the counter staff weren't very friendly.

I dropped the car off 35 minutes late and was charged 44 dollars for an extra day... how bitter this feeling is indeed... i had dropped the car off to rent another smaller one for one month.. after this charge with never ever use Hertz again and plan to be vocal about it

normal smooth booking

Like: I liked being able to rent a Jeep Wrangler.
Dislike: Took way too long to pickup car.