We believe we were DOWN graded as we ordered Peugeot 2008 and got Seat Arena. Really disappointing car. Also the seat belt buckle was not working properly. We thought of changing the route to replace the car but we found a work around solution. Also the car made some strange noises. Also the waiting time in at the pick-up was very long.

Due to the pandemic, we were given a hard time by other rental companies in Paris, but Hertz was very friendly and rented a car to us. To show my gratitude, I upgraded the vehicle. However, due to changes in our return schedule, we needed to switch to a different drop-off location and exchange the car earlier. Firstly, contacting their customer service by phone was very difficult. Secondly, there were errors in the final bill. Nevertheless, after communicating with QEEQ customer service, the extra charges were refunded.

Sometimes the phone isn't answered. The only solution for vehicle issues is to change cars.

There was a customer in front of us, so we had to wait for a while. However, this seems to be the norm for French service.

The waiting time for the car was a bit long, but they upgraded us to a better model for free since the original car was unavailable. Overall, it feels pretty good.