There was almost no one when I arrived, so I didn't have to queue. It appeared to be a South Asian lady who arranged my order. She was friendly and enthusiastic, and provided detailed instructions on the return location and process in Wellington.
“Above average except for dysfunctional sat nave which spoilt the experience.”
About Europcar:8.0/10
The Kia was in excellent condition and the latest model. However:
Firstly, when I inquired about whether the vehicle was equipped with sat. nav. I was told it was$12 per day extra. For 15 days this amounts to an extra $180. I refused. I had assumed it was equipped with Apple Car Play which it did. This worked in conjunction with my Iphone. Secondly, it stopped working. I went to a Kia dealer who could not get it to work, stating there is something wrong with the software. This became an inconvenience as I could not use the vehicle monitor screen for navigation. I was obliged to purchase a mobile phone screen mount.
It follows I was mislead in relation to having to pay extra for sat nav.
The sat nav should also be repaired before anoter customer gets caught out. I told the lady when I returned the vehicle. However, I do not think she made a note of it. Very frustrating.
We arrived to find the car we had booked wasn’t available
They offered us an “upgrade” to a compact car or the 8 seat people mover we ended up with
When asked about the car we booked we were told it wasn’t available and the only cars available were the compact and a couple of people movers.
We ended up taking the people mover as we had two small girls with us
The booster seats that I had emailed to confirm that they would be installed had to still be installed before we could go to the car
It was a stressful start to our holiday and some people in line wouldn’t have been getting a car at all
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