Los Angeles

Overall satisfied, but the car pickup process was a bit vague—the staff just marked an area on the paper and wasn't very clear. Later, I figured out that I could pick any car from that area. Additionally, leaving the garage at night was particularly slow.

Arrived at the store at 11 PM, queued for over three hours and didn't get the car until after 2 AM. The staff were very rude. We reserved a BMW X3 but were given a lower-end Cadillac CT4. After checking the parking lot, there were no cars of the same class as the X3, which indicates false advertising. Do not choose this company.

Not many people

I returned the car one hour later than the time on my order, and the rental company charged me 532 yuan and an additional two days of rent. Earlier, I called the car rental customer service to ask for a delayed return, and they told me to contact the store. I rented the car from you, what are you doing? Nobody answered the phone at the store, which was very inconvenient. It was really terrible.

Good