West Coast of the USA

Chester Yonng

United States

Reviewed: Sun, Oct 7, 2018

About Dollar: 2.0 /10

It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!

Dollar

San Francisco Airport(SFO)

San Francisco

United States

1 days rental

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Reviewed: Thu, Jun 13, 2024

About Dollar: 10.0 /10

Highly satisfied

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Augus Toby

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San Francisco Airport(SFO)

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Reviewed: Sun, Feb 2, 2020

“San Francisco - Highway 1 - Los Angeles - San Diego”

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Harriet Finn

United States

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San Francisco Airport(SFO)

San Francisco

United States

Reviewed: Fri, Aug 18, 2023

About Dollar: 4.0 /10

When we arrived at the store, they said there were no cars available. We had two options: pay extra or wait for someone to return their car. Waiting would take 4 hours, so we agreed to pay extra. They charged us an additional $100 per day, totaling $200. For just a Polestar 2, that comes to $200 per day, which is outrageous. Terrible service. I wouldn't recommend renting a car from Dollar; it's really poor.