Good

Landed in JFK at night, rented a car, and experienced aggressive insurance upselling. I had already told the staff that I bought full insurance on the app, but they still handed me several English documents and asked me to sign them. I had my child translate for me, and it turned out to be additional insurance. I refused to sign and reiterated that I had already purchased full insurance. The staff claimed they couldn't see my insurance purchase on their website. I called the car rental customer service for coordination. The customer service confirmed that the staff knew about my insurance. At this point, the staff became very rude, spoke extremely fast, and handed me a toll fee card for signing. The price was outrageous, with a 12-day rental costing $256. I asked if it was the rental fee, deposit, or a bundled fee, fearing a misunderstanding. The staff impatiently said it was the rental fee and asked me to sign. I called customer service again. After a long conversation between the customer service and the staff, and even with the headquarters, they advised me to give up the rental, citing unreasonable charges. Headquarters confirmed there was no such price. The back-and-forth took over an hour. I will never rent from this company again; it's terrible.

There were no options for the car; other stores at least offer a choice from two or three cars. I mentioned going to the desert, but still got a two-wheel drive.

It's okay, but the pricing is not very transparent.

The cars from Dollar are relatively old, but they work fine. They even gave us a free upgrade. Both picking up and returning the car were very convenient. However, they always try to add insurance without asking, so make sure to double-check when picking up the car. QEEQ helped me communicate and get it removed, so overall, I'm fairly satisfied. There are toll roads on the East Coast of the US, and I got lost a few times. I was charged $50 when I got back home, so be careful. On the West Coast, there's only one toll at the Golden Gate Bridge.

We were unable to collect the car on our scheduled day/time because our plane was delayed by 4 hours and the counter staff had finished for the day. Fortunately we were staying 20 minutes away so returned the following day. From there everything went smoothly.