Rocky Mountain

Good

1. There was no inspection when picking up the car. There were two paint damages and large scratches on the display screen. I have sent photos to the customer service. 2. I had to pay over 400 CAD additionally at pickup. The receipt shows it as a charge rather than a deposit, and I am unsure what I was charged for. The staff's English was not clear, so I couldn't understand them. 3. I haven't received a refund for this charge yet, so I can't make a final judgment. 4. The actual car delivered was a Kia Cerato SUV, which isn't listed on the platform.

The staff were very welcoming. They didn't push insurance on us but did suggest a rescue service, which we thought was useful and purchased.

I rented two cars, but only one was available because the card of the owner of one car couldn't be processed. It seemed their card machine was too old. Dollar requested a change of the primary owner, but the rental company said it wasn't possible, so we had to get a cash refund.

The waiting time for picking up the car depends on the number of people in line. There's only one counter, so if there are many people, you just have to wait.