Los Angeles - San Diego - Los Angeles

We arrived at the rental company near midnight, and the line was very long with only two staff members handling customers. After a long wait, more staff finally joined. There were no explanations in Chinese as mentioned earlier, which was a bit different from what we were told.

Very dissatisfied. This was my first time using this company. The person who attended to me was a woman, and without asking me, she added $500 of additional services. When I noticed and asked for a refund, she was reluctant. Meanwhile, there was an elderly white lady renting a car next to me, and this woman directly asked her if she wanted the service. The service was extremely poor! During the process, I had the customer service from the rental platform talk to her over the phone, but she was clearly unwilling and refused to take the call.

Received a different model than requested.

The shuttle from the terminal to the car rental company is very convenient, the staff are very friendly, and the car is in great condition. I will use Hertz again next time.

Extremely rude attitude, downgraded the car model without reason, and forced insurance sales. Ended up charging an extra $137.