Super friendly and helpful staff

I originally booked a 7-seater car, but due to a flight delay, I arrived a day late and the 7-seater was no longer available. I had informed the customer service beforehand to hold the car for me, but the rental company claimed they didn't receive the notice or weren't clear about it. I had to switch to a 5-seater. The final car was a Volvo XC60 in great condition. Also, since I purchased full insurance from the third party, the rental company required a £1500 deposit, which would be refunded after the car is returned without issues. This wasn't clearly stated beforehand.

The most terrible company you can ever hire from! Avoid at all cost. They lure you in with their cheap price but then they had you pay! After 2 months from hiring this car they took £1042 from my bank account. When I called they said that it is because I broke the clutch!!! It is worth mentioning that they drove the car after I returned and before the mechanic repaired it for 92 miles! And they wanted me to pay for the broken clutch

Extremely pushy on upselling insurance. I do a lot of driving and hire a lot of cars yet even I was beginning to question whether I might need extra insurance. It was not a pleasant experience and other people less confident or who couldn’t afford the excess would have been scared into buying it and increasing the cost to five times the original price! I would rather pay more to one of the “big” companies who accept ‘no’ to do I want extra insurance and not worry about the car the whole time I had it. I was told that it would be, I think around the £100 mark plus £75 for every stone chip... I was visiting friends for an enjoyable weekend not having to worry about the state of the roads, the road to the pick up place is a joke! Not again. Not for me thank you.

The car that i ordered was not available. i was offered an "upgrade" - pick up track.... poor choice. poor condition, broken tail light. got a feeling that the only thing that this company is looking for are ways to make me spend more money (super expensive additional insurance, paiud 100 pounds to rent to kids boosters), etc.

Got there, hired the smallest car available. All they had was 9 seater vans. Not suitable for our needs