Complaint about Hertz overcharging and downgrading the car model:
1. The rental cost on Zuzuche was 238 euros, including car rental, one-way fee, and taxes. However, the actual charges were: car rental 114.72 euros, one-way fee 95.28 euros, and taxes 96.91 euros, totaling 307.01 euros. This is significantly different from the price on the Zuzuche website.
2. Insurance: The Hertz counter staff only asked if I wanted to add super cover but did not explain the insurance costs and coverage. The final price included super cover of 203.34 euros and an additional personal insurance of 90.72 euros. I strongly complain about the forced purchase of personal insurance without any explanation.
3. Car model downgrade: Strong protest against Hertz for not respecting the reservation of a Volvo V40 or similar models like BMW X1 and Volkswagen Golf, and giving a Ford Fiesta instead.
I have rented multiple times with Zuzuche, and this is the first time encountering a situation where the expected cost was 1799 RMB, but I ended up with a downgraded car and had to pay 606.95 euros (though I agreed to add the super cover). I request Zuzuche to resolve this issue, thank you!
The car's condition was poor, the fuel gauge was inaccurate, the Stop&Go function was erratic, and the built-in wireless CarPlay frequently failed and disconnected.
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