This was the most problematic car rental experience I've ever had! We waited in line for 4 hours to get the car, and the reserved model wasn't available. They gave us a problematic car with no fuel instead. Throughout the trip, the car had various issues and eventually broke down halfway, delaying our trip by an entire day. Customer service wasn't helpful either. Thankfully, the hotel owner helped us communicate with the rental company. It took two months of coordination with the rental platform to get a refund for the taxi fare incurred due to the car exchange. Hertz going out of business is not without reason!
The car was dirty from inside. There was tehnical problems shown on instrument panel.
The money I paid to book, has not been returned ( aprox. 76€). On the desk I have been told, that they dont see this payment.
“Not a bad driving experience for out Europe trip.”
About Hertz:7.7/10
The staff were very helpful, I couldn’t fault them.
The car was in good condition, it did have quite a number of dents and scratches and the air conditioning did not work. We were in Italy during summer and at 35 degrees temperatures it got very hot and sweaty in the car. The car wasn’t as clean as I would have expected it to be either. Otherwise mechanically the car was sound.
Overall it was a good driving experience in Europe.
About QEEQ:8.0/10
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