I specifically chose a rental company with Chinese language support because, although I can handle basic English communications like ordering food or booking hotels, renting a car involves signing a full English contract with lots of details and technical terms I may not understand. A fully Chinese service process is crucial for avoiding misunderstandings. However, both pickup and dropoff services were in English. I even asked if they had staff who could provide service in Chinese, but the answer was no. While the rental process was smooth, the lack of Chinese service was still concerning.
I’m very disappointed about the woman that was attending at the counter (14/10/2022-23:00aprox Melbourne airport). When she knew that we are Colombians she started to talk about cocaine and the good quality of Colombian cocaine. For me and my brother, it is a terrible disrespect and it is even almost a racist and discriminatory comment, in her position as a client attendant, she has to be respectful of all people and cultures instead as she did following a bad stigma about a country to frame us as bad people.
in Colombia, we are more the good people than the bad ones and drugs are not anymore the main thing in a country full of culture and good people.
On the other hand, she had a bad attitude attending us, with a poor explanation about the process. for example, she charge me $100 but she wasn’t clear for what reason I had to pay that. (I suppose it is a bond that will be returned to my account) because when I did the booking I paid for everything.
(At this time, I don’t know anything about this $100 and I would like to know when will be my money returned? )
It is a shame just an only one person with a very bad attitude destroys the whole experience and good name of a company. Forgetting the bad experience at the counter all was good and the car was great.
That’s why we have a bittersweet taste about the experience renting a car in budget.
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