Objectively speaking, their communication with us before picking up the car was prompt and detailed. They added us on WeChat and explained the pick-up details clearly, which was very satisfactory. However, their response when an issue arose was terrible. We had purchased full insurance, but on the morning we were to return the car and catch our flight, the car wouldn't start! Note that we hadn't used the car the day before and had specifically checked all the lights and everything when we parked it. The most likely cause was a dead battery! Of course, we didn't have proof that the lights were turned off. What I want to point out is that when this issue occurred, we immediately contacted the rental company for help, but the insurance company's personnel never showed up. Due to our urgency to catch the flight, after waiting for an hour and negotiating with the rental company's customer service, we decided to leave the car and take a taxi to the airport, which cost us an additional 2547 for roadside assistance. We had no choice because we were in a hurry. It turns out, the insurance company personnel who supposedly were coming an hour earlier, hadn't even left by the time we took the taxi! I was really furious. We wasted an hour waiting, nearly missed our flight, and still had to pay for roadside assistance. The whole point of having full insurance is lost. Their handling of the situation was utterly disappointing.

Very satisfied. I rent from this company every time I come to Phuket. Great service, professional, and the pick-up and drop-off process is quick and convenient.

We got to Phuket 7:40pm and the counter was closed. Had to call to meet the agent who was at the carpark. Fast and quick getting the car. BUT be very careful to inspect the vehicle for damages and point out every dents as on return they will try find something wrong to charge you. I had taken a video and luckily the previous client left their Invoice in the car and managed to prove the damage was already there before us. Vehicle well cleaned and in good condition.

Quick hassle-free booking. Good rates.

Yesaway counter is strategically located as soon as you get outside the staff is super courteous and explains every thing in detail which is needed

Booking was super easy and everything is well explained. I would recommend users to go for the all inclusive super offer with all insurance provided by Easy rent cars as with the basic one you have to buy insurance from the car company which may turn out to be expensive

車の状態が思ってたより良かったし、大きめの車で快適だった。旅先でスマートフォンが壊れて返却30分前の電話ができなかったけど、返却場所のビルで返却を待っていてくれて嬉しかった。返却手続きが早くて良かった。