The car models varied a lot, and there was a serious pressure to buy insurance... The car cost less than 3000 RMB, but the insurance was 1200 euros... Unbelievable! They said it was unsafe without insurance and that I could end up paying more if the car got damaged. Both sides had limited English proficiency, so that was the best I could do. Later, my Italian friend said their annual insurance costs were no more than that... Well, just consider it as buying peace of mind in this mafia-like place.

The Italians are quite enthusiastic. The lady at the car rental agency kept saying I was lucky to get a new car.

I booked an automatic car, but when I picked it up, they said they didn't have automatic cars available, only manual ones. They were very indifferent about it. The type of car you're given is determined by the number of people in your group and your luggage, it has nothing to do with what you reserved in advance. They kept pushing insurance, saying it wouldn't be safe without it, making me doubt the reliability of the insurance bought through the rental website.

Not many people picking up cars

The counter staff was really pushy about us buying their extra insurance, when we refused she got nasty about it. There was damage recorded on the car at pickup however when we returned it Budget tried to claim we did it and get us to pay for the damage. It took 2 weeks to get it resolved. we were on a cruise and communication was hard. we have since read reviews online and see this kind of treatment common from Budget in the Rome Airport. It is a shame that this location gives Budget a bad reputation as we have rented from Budget numerous times and never had any problems.

Booking was easy, especially liked the rebooking if the price dropped by 20% feature. Saved us a considerable amount of money. Easyrentcars was very helpful with helping us deal with a problem we had with the rental company