Received two charges of 31 euros each four months after returning home. I got a parking ticket in So

I initially thought renting a car in Italy would be complicated. But Hertz made it very simple. When asked if I needed additional insurance, I declined and they didn’t push it further. Driving in Italian cities can be challenging as people drive fast and don’t follow rules. However, I enjoyed driving on Italian highways; everyone drives fast but follows the rules, similar to Northern Europe.

The process of borrowing and returning the car was quite fast.

The staff were friendly and patient in explaining everything in detail, always wearing a smile and did not try to sell any additional products.

There were a lot of people in line, waited for about an hour.

Extremely inefficient, it took almost an hour to get the car. They kept trying to upsell model upgrades and additional charges for swapping between two cars (we rented two cars). European and American customers seemed to go through much faster.