Pretty good, although there was a bit of a surprise, they provided a free cushion to solve the problem

There was only one person on duty, waited for half an hour. The parking spot number for pickup was incorrect, and there was no one around to ask. No one to explain the car features.

I rented from Europcar and my friend rented from AVIS. At Europcar, there were staff at both the pickup and drop-off points in the parking lot. However, at my friend's rental company, sometimes there were staff and sometimes not. The guy at Europcar in Frankfurt train station was great, very enthusiastic, and did not try to up-sell anything.

The staff was very kind and humorous. He understood our language limitations well. Returning the car was very convenient; we just handed the key to the receptionist and confirmed the fuel tank was full.

We booked a 9-seat automatic Mercedes Vito, but when we arrived, the staff told us they only had a 9-seat manual Volkswagen or Opel, and the price remained the same. We had no choice but to downgrade from automatic to manual, and there was no compensation. Finally, when returning the vehicle, they charged us an extra 20 euros for a different drop-off location.