1. Due to a train delay, I called the rental company in advance to confirm a 10-minute delay, expecting to pick up the car by 19:10. I arrived at the shop at 19:07, but the staff had already left, so I could only pick up the car the next day. 2. I booked a premium wagon, but was given a sedan instead.

Satisfied.

There was only one person on duty, waited for half an hour. The parking spot number for pickup was incorrect, and there was no one around to ask. No one to explain the car features.

Due to flight issues, I didn't arrive on time and the reserved car was no longer available. I had to switch to a compact model or pay extra.

The available car models online did not match the ones at the physical store; everything else was fine.