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Live chat Email us Service Code: 4768275017
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4768275017
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Reviewed: Mon, Aug 13, 2018
About Hertz: 2.0 /10
Due to a security incident at Frankfurt Airport, the entire airport was closed, causing the flight to be delayed. Upon picking up the car, I was informed that the booked and prepaid car had been rented out. Only one similar model was left, which required an additional payment of 5000 yuan for an upgrade. Communication with customer service was unsuccessful, and I had to pay extra to get the car.

Relevant Reviews on Hertz Frankfurt Airport

Lennon Lowell

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Reviewed: Mon, Aug 27, 2018
About Hertz: 2.0 /10
I guess the whole company only has this kind of cheap broken car!

Bing Dorothea

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Reviewed: Wed, Sep 27, 2017
About Hertz: 2.0 /10
There was no 7-seater Mercedes van at the Hertz location in Frankfurt Airport, they gave me a Ford instead. When I wanted to switch, the staff said it was the only option, and it was diesel. Very frustrating. The staff was enthusiastic, but it felt fake. They pushed for full insurance, about 40 euros per day. When I went to pick up the car, the man there was really irresponsible, just reading an e-book and not helping me find a child seat. When I found out there was no child seat in the car, I went back to him and he finally got one for me. He asked if I wanted a booster seat, and I thought, I paid an extra 55 euros and this is what I get? In the end, I chose a child seat for ages 3-12 (not an ISOFIX one, just secured with a seatbelt).

Gustave Hughes

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Reviewed: Tue, May 2, 2017
About Hertz: 8.0 /10
Satisfied
About QEEQ: 10.0 /10

Rita Galsworthy

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Reviewed: Sat, Mar 7, 2015
About Hertz: 10.0 /10
Professional, enthusiastic, considerate, and hassle-free.
About QEEQ: 10.0 /10

Edith Henry

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Reviewed: Tue, Jun 2, 2015
About Hertz: 10.0 /10
Pretty good, they even gave me a free upgrade to a Grand Cherokee. The car exchange was smooth as well.
About QEEQ: 10.0 /10

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