Very satisfied. The car handover is quick and efficient, and the car is in good condition. Driving on US101 is excellent.

They gave me a car that wasn't the one I chose, and I couldn't find it in the same category listing. They kept politely pushing me to pay for an upgrade. When I had questions, I couldn't get through to their customer service phone line.

Dollar is the worst rental company I've ever encountered. When picking up the car, I specifically told the attendant that I didn't need additional insurance. They verbally agreed, but still added over $200 in insurance. It was my fault for being in a rush to get to the hotel and trusting people I shouldn't have. I signed without reading the papers. Lesson learned. I returned the car with a full tank and went back to my country, but over a month later, they charged my credit card without any notification. This is the first time I've dealt with such a terrible company.

Very convenient

The staff at San Francisco airport seemed to be Chinese and insisted that we buy insurance, constantly saying: must. Our English is not very good, and after a long discussion, we understood that it's mandatory according to their policy. After we returned to our country, we contacted QEEQ, and they helped us appeal and recover some of the losses. We truly appreciate QEEQ.