The staff at this car rental company were really unsatisfactory. Because I am under 24 years old, I was required to purchase the young driver risk fee, which is understandable. However, when they were preparing the paperwork, they added insurance like 'Major Traffic Liability Insurance' without my consent. They tried to deceive us, claiming that because I was under 24, I also needed to buy this insurance. They even told us to ask other rental companies if we didn't believe them and were extremely impatient. During this time, I called the rental platform three times; the first two times, they said to follow the car rental company's rules, but the last time, a staff member proactively helped us contact the rental company by phone. In fact, the platform's staff were also quite unprofessional.
The car pickup process was extremely slow, taking nearly an hour, and required two credit cards for the guarantee! The staff were busy chatting amongst themselves, and the car had several large and long scratches which they didn’t document. I had to note them down myself and get their signature. The in-car GPS had no maps and was unusable. After negotiation, they provided an old Garmin GPS which was very slow.
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