Very good

Late-night flight, smooth car pickup process at the airport

During broad daylight, there were only two staff members handling the procedures. It took over an hour of waiting in line for my turn. They started pushing various insurance plans, but as I had already purchased comprehensive insurance from Zuzuche and additional insurance from Ping An, I politely declined. The staff member immediately became unfriendly and angrily lectured me, saying that I should just say: 'Nothing' in the future. After the rental ended, I received an unexplained charge a few days later. I'm currently in communication with Zuzuche about this. I advise everyone to avoid this company if possible!

The staff added insurance without asking, even though I had already purchased it.

This trip to the U.S., I rented twice from Dollar. The first time from Los Angeles to Las Vegas and the second time from San Francisco to Los Angeles. We had an accident during the first leg, but since we were rushing for a flight, they simply gave us a form to fill out the accident details, which was very efficient. However, during the second rental return, despite no accidents, we were asked to take a form a long way to the front desk. The front desk attended to three people picking up cars before helping us, even though we arrived first. This was quite unsatisfactory.