Germany-Austria-Switzerland-Czech Republic

Very satisfied

No queuing, quick processing

Renting a car was very convenient. The German guy was super handsome. There were plenty of cars available. The car we booked didn't have enough luggage space, so they gave us a larger Land Rover immediately. Although it cost a bit more, it was totally worth it.

The staff at Enterprise in Germany were very friendly but not very efficient, the queue was too long. The car I rented had several damages which seemed unrecorded in their system. Fortunately, I spotted them and had the staff note them down on the documents.

The store didn't even ask me and just added full coverage, charging me several times more than the rental fee. It was absurd! Later, I switched to an automatic because the manual was too hard to drive and discovered I had full coverage. Since I had bought comprehensive insurance from QEEQ, I only needed basic coverage. It took forever, but the fee was already charged. Not sure if they'll refund the difference. So frustrating!