Very nice. Although we didn’t get the exact model we booked and got a Ford Cross instead (we weren't sure about the specific model), the car was very new (almost brand new) with only a little over 3,000 kilometers on it. The vehicle was clean and had no odors. It came with a full tank of gas and a large screen supporting CarPlay (so we didn’t need the phone mount). It exceeded our expectations. Very satisfied with this car rental experience!

When I arrived at the car rental company, they told me I hadn't purchased insurance and suggested I ask the rental platform about it. When I contacted the rental platform, they told me to ask the car rental company, as they were not sure. I went back to the car rental desk, and the representative said my order showed no insurance and advised me to spend around 290 to get one. Being abroad with no other option and not wanting to risk any issues, I spent 300 NZD for comprehensive insurance plus a full tank of gas. So is this the car rental company's issue or the rental platform's issue? I'm not sure. Anyway, I drove for seven days without any problems. The roads were great and driving carefully was no issue at all!

It was a fantastic journey with a brand new car. Everything went smoothly.

Satisfied, Convenient and Quick

We completed the paperwork at the EZI rental car counter inside Christchurch Airport. There is no store, so there's no chance to choose a vehicle; you're given the car keys and directed to the airport parking lot to pick up the car yourself. Initially, we were a bit disappointed with the car. Although it had only been driven for just over 10,000 km, it felt a bit old and was obviously a base model without features like a reversing camera or sensors. There was a long scratch on the left side of the car, but the customer service representative only noted a small damage at the front left. In reality, the scratch extended to the rear door. Since I had full coverage insurance excluding tires, I didn't bother to haggle over it!