Different car than I rented.

The people at the pick up desk are rude and we wasted a lot of time at the office. Information as to where to wait for pickup was not clear and when I tried calling the number provided, there was no answer. It took a while before figuring out where to wait for pick up.

This was great. Will surely use it again but not with Surprice Rent a Car.

I was unhappy waiting at least one and half hours to collect the car. The staff were efficient but very slow.

Easy pick up although another desk person would help speed up the process. There were 2, and 1 was tied up with an elderly couple the entire time we were waiting.

Very fast and easy online process to book a rental. I would use Easyrentcars.com again.

Terrible experience and total rip off Merchants by charging extra car insurance and £200 for road tolls. Too late to question bill as we had a flight to catch, but absolutely no way we drove through £200 worth of tolls! Disgusting and please be aware that this company is not based at the airport as stated!

Terrible, there were already chips on the bumper, and I apparently made a new tiny chip on the bumper and they charged me 200 euros.

Don’t collaborate with surprise.